24x7x365 technology and application support services. Primary point of contact for monitoring / owning incidents, addressing user requests/questions and providing a communications channel between other service management functions and the user community. We at SMD Web Solutions provide Solutions to IT issues like laptop/desktop, Internet, Servers, Network issues and basic IT needs.
We assign the right team at the right tier to ensure the right support desk staff is solving the right problems. We align our service around your specific needs to ensure a white glove experience for your clients.